—The service delivery efficiency by local authorities
is one of the key elements in developing the livable cities. The
involvement of local communities in measuring the efficiency of
service delivery as a primary source of information should be
practiced by all local authorities. However, local authorities are
more likely to choose only some of the information given by the
local community to improve the services delivery efficiency.
This may be due to the low-level of involvement by local
community for the dissemination of information to local
authorities. This scenario will cause a conflict between local
authorities and local communities. Local authorities should
take into account the local communities view in measuring the
service delivery efficiencies to create the livable cities. This
study is important to assess the level of community involvement
in sustainable urban development process. This study will
identify the importance of community involvement in
measuring the public service delivery. This study was
conducted interviews among 360 respondents in Manjung and
Kerian District in Perak. This study found that the level of
involvement among the local communities in disseminating
information to local authorities is still low.
—Local authority, local participation, public
governance, service delivery
The Authors are with the Universiti Sains Malaysia, Penang Malaysia
(e-mail: firstname.lastname@example.org, email@example.com, firstname.lastname@example.org ).
Cite: Zikri Muhammad, Tarmiji Masron, and Aziz Abdul Majid, " Local Government Service Efficiency: Public Participation
Matters," International Journal of Social Science and Humanity vol. 5, no. 10, pp. 827-831, 2015.