IJSSH 2012 Vol.2(4): 344-349 ISSN: 2010-3646
DOI: 10.7763/IJSSH.2012.V2.123

Displaying Employees’ Organizational Citizenship Behaviour: The Impact of Emotional Intelligence and Leader-Member Exchange in Development Bank in Malaysia

Noorlaila Hj Yunus

Abstract—The aim of this study was to examine the influence of emotional intelligence and leader-member exchange (LMX) on organizational citizenship behaviour. Using a sample of 180 supervisor-subordinates dyads, this study hypothesized that emotional intelligence and leadermember exchange would have a stronger relationship to organizational citizenship behaviour. One’s ability to succeed in coping with environmental demands and pressures is a function of one’s emotional intelligence. It is expected that in a relationship oriented society like Malaysia, the quality of the dyadic relationship would strongly influence employees’ behavioural tendencies. The result shows that other’s emotion appraisal (and regulation of emotion has a positive influence on altruism and civic virtue respectively. Meanwhile other’s emotion appraisal also shows a positive influence on LMX. Further research and practical implications are discussed.

Index Terms—Emotional intelligence, leader-member exchange, organizational citizenship behaviours, work behaviours.

N. H. Yunus is with the University Teknologi MARA, Shah Alam, Selangor, Malaysia (e-mail: nlaila814@salam.uitm.edu/my).

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Cite: Noorlaila Hj Yunus, "Displaying Employees’ Organizational Citizenship Behaviour: The Impact of Emotional Intelligence and Leader-Member Exchange in Development Bank in Malaysia," International Journal of Social Science and Humanity vol. 2, no. 4, pp. 344-349, 2012.

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