IJSSH 2016 Vol.6(7): 510-513 ISSN: 2010-3646
DOI: 10.7763/IJSSH.2016.V6.701

The Relationship between Job Stress and Front-liners’ Job Performance in a Shared Service Center in Malaysia

Farah Syazreena Azmi, Siti Asiah Md. Shahid, and Anisah Alwi
Abstract—The purpose of this study is to examine the relationship between job stress and job performance of front-liners in a shared service center, Malaysia. The conceptual framework of this study is based on the model of Job Stress (role ambiguity, role conflict, inadequate resources, and workload) and the concept of job performance. A total of 113 front-liners from various departments in a shared service center were selected as respondents through convenience sampling technique. Findings indicated that job stress was significantly related to job performance.

Index Terms—Job stress, job performance, front-liners, shared service center.

Farah Syazreena Azmi and Anisah Alwi are with the Faculty of Business Management, University Technology Mara Puncak Alam, 42300 Puncak Alam, Selangor, Malaysia (e-mail: farah2070@salam.uitm.edu.my, anisah@puncakalam.uitm.edu.my).
Siti Asiah Md. Shahid is with the Institute of Business Excellence, University Technology MARA Shah Alam, 40450 Shah Alam, Selangor Darul Ehsan, Malaysia (e-mail: sitia348@puncakalam.uitm.edu.my).

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Cite: Farah Syazreena Azmi, Siti Asiah Md. Shahid, and Anisah Alwi, " The Relationship between Job Stress and Front-liners’ Job Performance in a Shared Service Center in Malaysia," International Journal of Social Science and Humanity vol. 6, no. 7, pp. 510-513, 2016.

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