—The purpose of this study is to examine the
relationship between job stress and job performance of
front-liners in a shared service center, Malaysia. The
conceptual framework of this study is based on the model of Job
Stress (role ambiguity, role conflict, inadequate resources, and
workload) and the concept of job performance. A total of 113
front-liners from various departments in a shared service
center were selected as respondents through convenience
sampling technique. Findings indicated that job stress was
significantly related to job performance.
—Job stress, job performance, front-liners,
shared service center.
Farah Syazreena Azmi and Anisah Alwi are with the Faculty of Business
Management, University Technology Mara Puncak Alam, 42300 Puncak
Alam, Selangor, Malaysia (e-mail: firstname.lastname@example.org,
Siti Asiah Md. Shahid is with the Institute of Business Excellence,
University Technology MARA Shah Alam, 40450 Shah Alam, Selangor
Darul Ehsan, Malaysia (e-mail: email@example.com).
Cite: Farah Syazreena Azmi, Siti Asiah Md. Shahid, and Anisah Alwi, " The Relationship between Job Stress and Front-liners’ Job Performance in a Shared Service Center in Malaysia," International Journal of Social Science and Humanity vol. 6, no. 7, pp. 510-513, 2016.