IJSSH 2015 Vol.5(9): 783-787 ISSN: 2010-3646
DOI: 10.7763/IJSSH.2015.V5.556

Success of Electronic Government Project in Bangkok Metropolis: An ITPOSMO Approach

Krish Rugchatjaroen
Abstract—E-government uses the Information and Communication Technologies (ICTs) to improve public activities, bringing also a promise of greater organizational efficiency and effectiveness. The aim of this research is to study the gaps between the proposed design of electronic government activities and the real circumstances and physical environment of Intelligent Taxi Stands and Bangkok CCTV projects. Use the ITPOSMO checklist that investigates seven dimensions of electronic government, developed by Richard Heeks. The results showed that: 1) The gaps between reality and expectation regarding Intelligent Taxi Stands and Bangkok CCTV are quite large; the largest gap being resource requirements and resource allocation (notably time and money) and a smaller gap being the information dimension. When compared the gaps between these two projects, found that Intelligent Taxi Stand has wider gap than Bangkok CCTV in every dimension except the topic of other resources. 2) Both projects are evaluated success level in the level of expected to be complete failure. Intelligent Taxi Stand has an average overall score of 50.38 and Bangkok CCTV has an average overall score of 49.19.

Index Terms—Electronic government, intelligent taxi stand, Bangkok CCTV, ITPOSMO.

Krish Rugchatjaroen is with the Department of Social sciences, Faculty of Social Sciences and Humanities, Mahidol University, Thailand (e-mail: krish.rug@mahidol.ac.th).

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Cite: Krish Rugchatjaroen, " Success of Electronic Government Project in Bangkok Metropolis: An ITPOSMO Approach," International Journal of Social Science and Humanity vol. 5, no. 9, pp. 783-787, 2015.

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