IJSSH 2015 Vol.5(7): 583-588 ISSN: 2010-3646
DOI: 10.7763/IJSSH.2015.V5.522

The Influence of Emotional Labor on Burnout: Centered on the Stress Coping Strategy and Moderating Effect of Social Support

Yeong-Gyeong Choi and Kyoung-Seok Kim
Abstract—Today many company are aware of the importance of emotional labor and they try to create profit through emotional labor. Those who perform emotional labor have low job satisfaction, burnout and give negative influence on their organizations. Therefore, this study set stress coping strategy and social support as moderating variables, grasped what influences emotional labor had on burnout, and grasped whether the stress coping strategy and social support eased the influence on the burnout.

Index Terms—Emotion labor, burnout, stress coping strategy, social support.

The authors are with the Kyungpook National University, Business Administration (e-mail: regulusmw@hanmail.net).

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Cite: Yeong-Gyeong Choi and Kyoung-Seok Kim, " The Influence of Emotional Labor on Burnout: Centered on the Stress Coping Strategy and Moderating Effect of Social Support," International Journal of Social Science and Humanity vol. 5, no. 7, pp. 583-588, 2015.

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