—Today many company are aware of the
importance of emotional labor and they try to create profit
through emotional labor. Those who perform emotional labor
have low job satisfaction, burnout and give negative influence
on their organizations. Therefore, this study set stress coping
strategy and social support as moderating variables, grasped
what influences emotional labor had on burnout, and grasped
whether the stress coping strategy and social support eased the
influence on the burnout.
—Emotion labor, burnout, stress coping strategy,
The authors are with the Kyungpook National University, Business
Administration (e-mail: firstname.lastname@example.org).
Cite: Yeong-Gyeong Choi and Kyoung-Seok Kim, " The Influence of Emotional Labor on Burnout: Centered on the Stress Coping Strategy and Moderating Effect of Social Support," International Journal of Social Science and Humanity vol. 5, no. 7, pp. 583-588, 2015.