IJSSH 2015 Vol.5(4): 347-351 ISSN: 2010-3646
DOI: 10.7763/IJSSH.2015.V5.478

The Need for Emotional Intelligence Skills among Knowledge Workers at the Tertiary Level

Mary Thomas, Peter Francis, Siti Asiah Md. Shahid, and Syahrina Hayati Md. Jani
Abstract—The concept of emotional intelligence is gaining more importance in academic settings as it is believed that educators who can regulate their emotions positively will be more effective lecturers, generating a positive teaching and learning environment Thus, this study explores the level of agreement on the four components of emotional intelligence skills among lecturers in public and private universities in Perak, Malaysia The research methodology used a descriptivesurvey of the exploratory type involving 275 permanent lecturers from the selected universities chosen through simple random sampling. The survey instrument for this study is a set of questionnaire which is an adapted version of the items in the Emotional Skills Assessment Process (ESAP) combined with the elements of the knowledge workers and self-evaluation of teaching effectiveness (SETE).Findings revealed that the highest mean on the level of agreement for emotional intelligence from both types of institutions was for the emotional intelligence component of self-management skills while the lowest mean was recorded for the component of intrapersonal skills.

Index Terms—Emotional intelligence, knowledge workers, lecturers, teaching effectiveness.

The authors are with the Academy of Language Studies at Universiti Teknologi Mara (Perak), Kampus Seri Iskandar, 32610 Bandar Seri Iskandar, Perak, Malaysia (e-mail: maryt414@perak.uitm.edu.my, peter034@perak.uitm.edu.my, sitia348@perak.uitm.edu.my, syahr520@perak.uitm.edu.my).

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Cite: Mary Thomas, Peter Francis, Siti Asiah Md. Shahid, and Syahrina Hayati Md. Jani, " The Need for Emotional Intelligence Skills among Knowledge Workers at the Tertiary Level," International Journal of Social Science and Humanity vol. 5, no. 4, pp. 347-351, 2015.

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