IJSSH 2015 Vol.5(2): 186-194 ISSN: 2010-3646
DOI: 10.7763/IJSSH.2015.V5.450

Challenging Conceptual and Empirical Definition of e-Government toward Effective e-Governance

Angela Delli Paoli and Stefania Leone
Abstract—The impact of ICT on public service delivery has been debated in the form of e-government, e-democracy e-participation and e-governance. The article examines the way e-government is defined operationally in the international statistics such as the e-Government benchmark (European Commission) and the e-government survey (United Nations) in order to understand the concept measured. E-government, as defined empirically, seems not to consider government responsiveness to bottom-up forms of e-participation. Thus, judgments based on these statistics may be biased. Indeed, the analysis and evaluation of a citizen-driven system for local public service improvement – DecoroUrbano.org – which uses the internet to voice public services concerns or reporting issues, suggests that the unbalance highlighted in international statistics between a high level of supply (from governments) and a low level of demand (from citizens) may be inverted when considering these forms of distributed democracy.

Index Terms—Citizen-centric e-government, e-governance, distributed democracy, e-citizenship, e-participation, citizen sourcing.

Angela Delli Paoli and Stefania Leone are with the Department of Political, Social and Communication Sciences of the University of Salerno, Fisciano (SA), 84084 Italy (e-mail: adellipaoli@unisa.it, sleone@unisa.it).

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Cite: Angela Delli Paoli and Stefania Leone, " Challenging Conceptual and Empirical Definition of e-Government toward Effective e-Governance," International Journal of Social Science and Humanity vol. 5, no. 2, pp. 186-194, 2015.

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