Abstract—Recently, researchers have studied the education
on the basis of the concept of the service science and analysed its
educational effectiveness in consideration of the simultaneity
and heterogeneity that characterise the services. However, it is
very difficult for the teacher to design the constitution of the
classes when taking into account the heterogeneity of students’
learning because the education given by the teacher and the
learning of the students occur simultaneously. The previous
study showed that improving the satisfaction and the learning
outcomes of students at the same time is quite challenging. To
increase the degree of student satisfaction, it is important that
the teacher and students create and develop mutual
understanding through effective communication. On the other
hand, for the students’ learning effects to improve, they
themselves have to develop their learning styles. Once both goals
are achieved, the improvement in education and learning is to be
expected. In this study, we analysed in detail the educational
effectiveness of improving the lessons and the learning
behaviours of students based on educational and learning
communication after the midterm educational survey. We
divided the students into six groups, according to their learning
outcomes. Through the analysis, we could grasp the relationship
between the learning styles of the students, educational
improvements, and learning outcomes. Furthermore, we could
determine which factors are effective for students in all groups
and which are effective with the trade-off resulting from the
communication between one teacher and many students.
Index Terms—Analysis according to learning outcomes,
educational improvement, effectiveness for students in all
groups and with the trade-off, heterogeneity, interactive
educational and learning communication, simultaneity.
Shumpei Kurosumi and Michiko Tsubaki are with the Department of
Informatics, The University of Electro-Communications, Japan (e-mail:
k1330027@edu.cc.uec.ac.jp; tsubaki@se.uec.ac.jp).
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Cite: Shumpei Kurosumi and Michiko Tsubaki, " A Study on Interactive Educational and Learning
Communication in Consideration of Simultaneity and
Heterogeneity for Improving the Quality of Education," International Journal of Social Science and Humanity vol. 4, no. 2, pp. 132-137, 2014.