IJSSH 2013 Vol.3(6): 565-571 ISSN: 2010-3646
DOI: 10.7763/IJSSH.2013.V3.304

Quality of Interpersonal Communication in the Digital Era

Nawiroh Vera
Abstract—Era of globalization and development in digital technology this time was enriching the development in communication form or feature, for example the Internet. This new media showed implications in various fields, which are, the implications in business sector, media's management, advertisement, and the social community network including the behavior of his communication. Development of the new media that convergent, made the communication process between people become easier and faster. We can communicate with people around the world quickly and directly. Internet with various facilities like, Chat, e-mail, voice mail, etc has changed the behavior of its consumer. From various implications that arise due to the development of information technology and Communication this time, the authors was interested in researching about social impact from ICT development in the community. The aim of this research is to know quality of interpersonal communication in social contexts in digital era. This research study is personal opinion using qualitative descriptive method, where data is collected through depth interviews with informants, which are Y (native) generation digital and X generation in Jakarta. The results showed that the quality of interpersonal communication can be done not only through face to face, but it also done through the media depend on context and situation. In the normal context, communication by face to face and via the media has a same degree of quality. While in the conflict context, communication through the media are more qualified compare to communication by face to face. This study is hopefully could be useful as a reference for further research and can obtain a helpful information about social impact of digital media in particularly Indonesian community, so it can useful as a various parties in addressing the impact of new media and also become inputs for the manufacture of regulation in this field.

Index Terms—Interpersonal communication, personal opinion, social context, digital era.

Nawiroh Vera is lecturer in Faculty of Communication Science, Budi Luhur University, Jakarta, Jl. Ciledug Raya, Petukangan Utara, Jakarta 12020 Indonesia (e-mail: Lnawiroh.vera@budiluhur.ac.id).

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Cite:Nawiroh Vera, "Quality of Interpersonal Communication in the Digital Era," International Journal of Social Science and Humanity vol. 3, no. 6, pp. 565-571, 2013.

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