—Communication is a vehicle and central element in an organization as it and serves many functions in organization. What people in the organization say has a meaningful impact on the total system of the organization. Encouraging subordinates to communicate and participate in decision-making not only can promote commitment among the subordinates, but also increase job satisfaction among people who interact and work interdependently. Based on this belief, this quantitative study was to systematically develop a reliable and valid construct that can facilitate and enhance the different Management Communication Style (MCS) in the Malaysian context. Four dimensions of MCS namely Tell, Sell, Consult and Join were identified through an extensive literature review by following Hinkin’s suggestions for construct development. A survey questionnaire was administered to 388 executives working directly under Human Resource Managers in the state-owned organization known as Government Link Companies (GLCs). A confirmatory factor analysis (CFA) was initially conducted on 20 items to explore the structure underlying the set of questions designed. The results of CFA confirmed that the measurement scale used in this study satisfactorily met the standard of validity and reliability analyses. The MCS construct provides a multi-dimensional assessment tool to diagnose and guide organizational communication.
—Management communication style, leadership style, communication, decision-making.
The authors are with the Faculty of Business Management, Universiti Teknologi MARA, Bandar Puncak Alam, Selangor, Malaysia (e-mail: firstname.lastname@example.org, Mokhtar413@salam.uitm.edu.my, email@example.com).
Cite:Abdul Aziz Rozilah, Mokhtar Muhammad, and Norlida Kamaluddin, "Validity and Reliability of the Management Communication Style Scale," International Journal of Social Science and Humanity vol. 3, no. 4, pp. 390-395, 2013.