IJSSH 2013 Vol.3(4): 365-368 ISSN: 2010-3646
DOI: 10.7763/IJSSH.2013.V3.263

Emotional Management Skill at Work Place: A Study at Government Department in Seberang Perai Tengah

Che Haslina Abdullah, Salina Hamed, Rafizah Kechil, and Hamzah Abdul Hamid
Abstract—Emotional management is the ability to maintain control when situation, people and events make excessive demands. This ability is an important mechanism for the civil servants to acknowledge emotions and recognizing coping strategies. The purpose of this study is to identify how the civil servant dealing in the emotional management at work place. This includes developing an effective model to manage emotional level at work place. The participants were 120 civil servants randomly selected from the eleven government’s departments in Seberang Perai Tengah. The study adopts a quantitative method. The result indicated that the “Doa” (invocation- is an act of supplication) is the prime method in managing emotions. Another way to manage emotions is to be patient and willing to endure towards any problems encounter. These two positive actions enable to buffer the negative effects of emotional level on civil servants.

Index Terms—Civil servant, emotional management, government’s department, skill.

The authors are with the Center for Islamic Thought and Understanding (CITU), Universiti Teknologi MARA, 13500 Permatang Pauh, Pulau Pinang, Malaysia (e-mail: haslina062@ppinang.uitm.edu.my, salina132@ppinang.uitm.edu.my, rafizah025@ppinang.uitm.edu.my, hamzah4623@ppinang.uitm.edu.my).

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Cite:Che Haslina Abdullah, Salina Hamed, Rafizah Kechil, and Hamzah Abdul Hamid, "Emotional Management Skill at Work Place: A Study at Government Department in Seberang Perai Tengah," International Journal of Social Science and Humanity vol. 3, no. 4, pp. 365-368, 2013.

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