IJSSH 2011 Vol.1(3): 239-242 ISSN:2010-3646
DOI: 10.7763/IJSSH.2011.V1.42

Customer Relationship Management Enhancement Using Informative Distributed Information Systems

Navid HashemiTaba and Ahdieh Sadat Khatavakhotan

Abstract—Distributed teams play a significant role in Customer Relationship management. Using high-tech tools, especially for making intelligent connectivity between teams and team members is essential decision in current era. Using appropriate connecting tools is a critical issue to support team connectivity. Based on variety of available tools, Selecting, customizing, and developing a set of connecting tools are complicated issue. This paper provides some important criteria for choosing distributed information systems to support customer relationship management approaches. Easy to use, hard to misuse, reliable, maintainable, and reasonable price could be assumed as most important criteria for such information systems, which are described in this article. System Integration as a product of using appropriate tools within suitable approach is discussed.

Index Terms—Connectivity, connecting tools criteria customer relationship management (CRM), distributed team

Navid Hashemi Taba is department of Software Engineering, Tehran Central Campus, Islamic Azad University, Tehran, Iran
Ahdieh Sadat Khatavakhotan is business Management Department, Faculty of Management and Accounting, Shahid Beheshti University, Tehran, Iran

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Cite: Navid Hashemi Taba and Ahdieh Sadat Khatavakhotan, "Customer Relationship Management Enhancement Using Informative Distributed Information Systems," International Journal of Social Science and Humanity vol. 1, no. 3, pp. 239-242 , 2011.

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