IJSSH 2011 Vol.1(2): 126-131 ISSN:2010-3646
DOI: 10.7763/IJSSH.2011.V1.21

Quality in Higher Education: A Variety of Stakeholder Perspectives

Siew Fun Tang and Sufean Hussin

Abstract—In higher education, stakeholders’ views arecrucial and should be taken into consideration by the educationproviders in transcending cognitive skills as well as improvingquality processes. With the increasingly diverse profile ofstudents nowadays, the authors seek to evaluate the perceptionof higher education stakeholders on quality in higher education.This study employed a combination of qualitative andquantitative approach. Interview participants in this studyexpressed divergent views but majority seemed inclinedtowards graduate qualities. It was emphasized that qualityhigher education should not only produce academically goodgraduates, but graduates with good character and meetindustry expectations. Other perceptions specific to thestakeholders were also revealed. A survey was also conducted toinvestigate the perceptions of students who are the receiver ofhigher education provision. Structural Equation Modeling wasemployed and the results revealed that Effective Teaching andLearning, Personal Development, Supportive LearningEnvironment, Improved Communication Skills, andInformation Availability, Accuracy and Accessibility were thereliable indicators of the underlying construct of perceivedquality in higher education.

Index Terms—Higher Education, Quality, Structural Equation Modeling.

Siew Fun Tang is with Taylor’s Business School, Taylor’s University, Malaysia. (e-mail: siewfun.tang@taylors.edu.my).
Sufean Hussin is with the Department of Educational Management, Planning and Policy, Faculty of Education, University of Malaya, Malaysia(e-mail: drsufean@um.edu.my).

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Cite: Siew Fun Tang and Sufean Hussin, "Quality in Higher Education: A Variety of Stakeholder Perspectives," International Journal of Social Science and Humanity vol. 1, no. 2, pp. 126-131, 2011.

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